#Mozyhome notworking install
#Mozyhome notworking portable
#Mozyhome notworking software
#Mozyhome notworking Pc
#Mozyhome notworking free

#Mozyhome notworking free

Which, as it turns out has TimeMachine a FREE app. So, I felt assured that I would not lose my invaluable PHOTOS, BUDGETS, HISTORIC DOCUMENTS when IT happens again.

#Mozyhome notworking software

Once I loaded the software and saw it work I checked up from time to time - and approved their updates. I was a customer of Mozy for 2-3 years and paid them for a service to 'automatically' back-up my data on-line and safeguard it for me. Panda-are you interested in a class action suit? I suspect there are alot of us out there. If you are considering Mozy, save your money and go with no service or find a company that actually does what it says it does. This, rather than dealing with the problem, appears to be their business model for dealing with complaints Rather they simply offered me a credit for the inconvenience(as if that could make up for the cost of losing critical files).

Now, the 'boxes' were never transparently presented and had they been, why would I not 'check the boxes' for places where I store the primary type of file on which I run my business? And why were they able to restore some of my files (stored precisely as I store all files critical to my business)but not all? But here is the real stinger, no one at Mozy able to answer these questions. Their explanation was the same as for Panda-I had not checked boxes for the files I wanted to save. My computer crashed last week, and Mozy was unable to recover more than about 10 percent of all my files. My experience matches that of Panda exactly.

#Mozyhome notworking portable

I can now finally sleep well at night with my pictures on dropbox (which actually worked), multiple copies on portable hard drives at different locations, and last but not least NO FREAKIN MOZY. I wish their bank would start treating them as they treat their customers - 'sorry, you have not made a deposit in 30 days, so we deleted your funds'.Īs for me, I got a happy ending after paying top dollar to a data forensics company that restored all data from my broken hard drive. I have no words for how bad I think Mozy is. No comment, no apologies, no empathy with my desperate situation, just the link. The reply I got was a link to the 'how to do restore' page. As a final straw, I reached out to support with a pleed for mercy. They are impossible to reach except through chat, where they have highly trained a**holes that will add insult to injury by telling you it is all your fault.

#Mozyhome notworking Pc

And when your pc finally crashes and you need to restore, you are basically f***ed. So if their software fails (without any notice or warning or alert) they will delete your backup, they will take the disk space that you are continually paying for, and give it to somebody else.

#Mozyhome notworking install

I contacted customer support through chat, and the douchebag on the other end basically said 'your data is gone, it is all your fault, but let me help you install Mozy on your new pc' As if I would ever use them again.Īs it turns out, Mozy has a 30 day retention policy, which means they automatically delete ALL backups after 30 days. Which is strange, because I checked every week there was a 'successful backup' notice on my mozy app. I was stupid to trust them, because when my hard drive crashed, it turned out that my backup had not been running for six months. I used them to back up my most precious valuables - ten years of photos of my kids and family. What is concerning about this company is how the employees are clearly trained to block complaint escalation and blame the customer for technical issues with the software. The customer service/manager just kept repeating a script about how the payment conditions were in the contract, and shouldn't contracts be honored? Her attitude was, 'what kind of world would this be if people didn't honor contracts?' I told here that I found this site, and the general consensus was that their customer service was terrible, and that if anything went wrong customer service said it was the customer's fault. I again repeatedly requested that they give me a refund for extra payment drawn from my account. Turns out anyone answering the phone is instructed to say that they are a manager, so you cannot escalate a complaint. They said I did, and that it was my fault if I didn't get the information. I told them that I did not have that information beforehand. When I called, the customer service person said that I had to cancel so many days before the date the fee drawn from my account. They charged me after the cancellation date. When I was able to back up unlimited files for a low fixed price with CrashPlan, I cancelled MozyPro service. Instead I watched and tested the backups regularly. At the time I did not cancel, because of the lack of competition. Both times (like other people posting on this site), they told me it was my fault.

During that time, I had two instances where I figured out that the service had not backed up my files for several months.